This study examines the misalignment between the operational business processes of the South African Police Service (SAPS) and its constitutional mandate as prescribed in Section 205(3) of the Constitution of the Republic of South Africa. Despite extensive reforms, challenges such as corruption, public distrust, inefficiency, and weak accountability persist. The purpose of this study is to develop an Ubuntu Operational Framework to realign SAPS organisational processes with constitutional policing principles. A systematic qualitative approach was adopted, drawing on secondary data from South African policing reports, academic literature, and international policing frameworks. Key findings indicate that institutional culture, leadership deficits, and weak community engagement are central barriers to effective policing. The study concludes that embedding Ubuntu principles into SAPS operations can enhance legitimacy, accountability, and service delivery.