Quality Management Excellence in the Era of Industry 4.0 (Quality 4.0): A Comprehensive Review, Gap Analysis, and Strategic Framework
Sr No:
Page No:
18-40
Language:
English
Authors:
Attia Hussien Gomaa
Received:
2025-07-18
Accepted:
2025-08-06
Published Date:
2025-08-10
Abstract:
Quality Management Excellence represents a continuous commitment to surpassing customer expectations through
systematic improvement, standardization, and effective leadership. In the digital era, Quality 4.0 builds upon these foundations by
integrating advanced Industry 4.0 technologies—such as artificial intelligence, the Internet of Things, cloud computing, and real-time
analytics—into quality systems, fostering intelligent, agile, and data-driven decision-making. This study presents a comprehensive
review of the Quality 4.0 paradigm, exploring its conceptual foundations, enabling technologies, practical applications, and
implementation challenges. A gap analysis highlights key limitations in traditional quality practices, including fragmented digital
infrastructures, underutilized data, limited adaptability, and inadequate human–machine collaboration. To address these challenges, a
strategic Quality 4.0 framework is proposed, combining classical quality principles with digital tools and Lean Six Sigma
methodologies to drive continuous improvement, enhance customer value, and optimize performance within interconnected
environments. The framework defines strategic objectives and key performance indicators to support implementation, monitor
progress, and enable continuous refinement, while also addressing critical enablers such as system integration, workforce
development, data governance, and cybersecurity. Ultimately, the study positions Quality 4.0 as a transformative subset of Industry
4.0, shifting quality management from a reactive mindset to a proactive, predictive, and sustainable digital excellence, and outlines
future research directions to support its sustainable advancement.
Keywords:
Quality Management, Lean Six Sigma, Industry 4.0, Artificial Intelligence (AI), Quality 4.0, Smart Manufacturing, Autonomous Quality Control.