Stewardship in Public Sector Management: A Systematic Review of Its Impact on Public Trust and Service Delivery
Sr No:
Page No:
13-18
Language:
English
Authors:
Julia, Juliana Siahaan*, Nova Fernita Samosir, Iskandar Muda, Sambas Ade Kesuma
Received:
2024-11-27
Accepted:
2024-12-14
Published Date:
2024-12-19
Abstract:
: This systematic review examines the role of stewardship in public sector
management and its impact on public trust and service delivery. Stewardship,
characterized by responsible and ethical governance, is increasingly recognized as a
critical component for enhancing public sector performance. This study synthesizes
findings from various reviewed articles, government reports and case studies to assess
how stewardship practices influence public perception and service outcomes. The
review identifies key stewardship dimensions, including accountability, transparency,
and stakeholder engagement, and evaluates their effect on trust-building and the
efficiency of service delivery. Results indicate a positive correlation between robust
stewardship practices and increased public trust, leading to improved service
accessibility, quality, and satisfaction. The study highlights best practices and offers
recommendations for policymakers to strengthen governance frameworks, thereby
fostering a sustainable trust-based relationship between public institutions and
citizens. This research contributes to the broader discourse on public sector reforms
and underscores the significance of ethical leadership in achieving societal goals.
Keywords:
Stewardship, Public Sector Management, Public Trust, Service Delivery, Accountability, Transparency, Ethical Leadership, Stakeholder Engagement, Public Sector Reform, Resource Sustainability, Citizen Participation, Public Administration, Policy Recommendations, Service Quality.