The Impact of Content Marketing and Online Customer Reviews on Purchase Intention and Consumer Engagement
Sr No:
Page No:
30-38
Language:
English
Authors:
Heppy Agustiana Vidyastuti*
Received:
2025-05-06
Accepted:
2025-05-21
Published Date:
2025-05-25
Abstract:
This quantitative research takes data that is used as a survey target or
object of data collection is market place users in West Java. SmartPLS version 4 used
to process and analyse data collection result and its results are: 1 The Customer
Enggagement variable not affected significantly by Content marketing variable, 2
The purchase intention variable affected significantly by content marketing variable,
3 Customer Enggagement variable affected significantly by online customer review
variable, 4. Online Customer Review variable no effect on Purchase Intention 5
Customer Enggagement variable no affected significantly purchase intention
variable, 6. The effect of Content Marekting variable to the customer enggagement
variable mediated by the purchase intention variable doesnt meet the requirements in
this study, 7. The effect of Online Review to the customer enggagement variable
mediated by the purchase intentiont variable doesn’t meet the requirements in this
study.
Keywords:
Content marketing; online customer review;purchase intention;consumer engagement.